Return & Refund Policy

Effective Date: July 21, 2026

At ELEXBIG, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased through our marketplace may be returned or refunded.

1. Return Period

Customers may request a return within 7 calendar days of receiving their order, provided the product meets the eligibility requirements outlined in this policy.

2. Eligible Returns

You may qualify for a return or refund if the item:

Arrived damaged or defective.
Is significantly different from the product description.
Is the wrong item delivered.
Is incomplete or missing essential parts.
Has a verified manufacturing defect.

3. Return Conditions

To be eligible for a return, the item must:

Be returned within 7 days of delivery.
Be in its original condition.
Include all original accessories, manuals, and packaging (where applicable).
Not show signs of misuse, damage, or unauthorized repairs.
Be accompanied by proof of purchase or order confirmation.

4. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

Products damaged after delivery due to misuse.
Items returned without original accessories or components.
Digital products or downloadable content.
Personal care or hygiene products that have been opened.
Gift cards or vouchers.
Products marked as non-returnable on the product page.

5. Refund Process

Once the returned item is received and inspected, ELEXBIG and the vendor will review your request.

If approved, your refund will be processed to your original payment method or another approved refund method. Refund processing times may vary depending on your payment provider.

6. Exchanges

Where available, customers may request an exchange instead of a refund if:

The wrong product was delivered.
The product is defective.
The product arrived damaged.

Exchange requests are subject to product availability.

7. Return Shipping

If the return is due to an error by the vendor or ELEXBIG, the return shipping cost may be covered.

If the return is due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise agreed.

8. Order Cancellation

Orders may be cancelled before they have been shipped. Once an order has been dispatched, cancellation may not be possible, and the standard return process will apply.

9. Buyer Protection

ELEXBIG offers Buyer Protection to help resolve eligible disputes between buyers and vendors fairly. If you experience any issues with your order, please contact our support team within the return period.