Terms of Service

Effective Date: July 21, 2026

Welcome to ELEXBIG. These Terms of Service ("Terms") govern your access to and use of the ELEXBIG marketplace, including our website, services, and features. By accessing or using ELEXBIG, you agree to be bound by these Terms.

1. About ELEXBIG

ELEXBIG is an online marketplace that connects buyers with independent vendors across Nigeria. ELEXBIG provides the platform for listing, purchasing, and selling products but is not the seller of products offered by third-party vendors.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use ELEXBIG. By using our platform, you confirm that you have the legal capacity to enter into these Terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account information and password. You agree to provide accurate, current, and complete information and to keep your account updated at all times.

4. Buying on ELEXBIG

Customers agree to:

• Provide accurate delivery information.
• Complete payment for orders placed.
• Use the platform lawfully.
• Communicate respectfully with vendors and support.

Orders may be cancelled, delayed, or refunded in accordance with our applicable policies.

5. Selling on ELEXBIG

Vendors are responsible for:

• Listing accurate product information.
• Selling authentic and legally permitted products.
• Maintaining sufficient inventory.
• Processing and shipping orders promptly.
• Providing truthful pricing and product descriptions.
• Complying with all applicable laws and ELEXBIG marketplace policies.

ELEXBIG reserves the right to suspend or remove vendors who violate these Terms or other marketplace policies.

6. Product Information

While vendors are responsible for product listings, ELEXBIG strives to maintain a trustworthy marketplace. Product descriptions, images, specifications, prices, and availability may change without notice.

7. Pricing and Payments

All prices displayed on ELEXBIG are determined by individual vendors unless otherwise stated. Payments are processed through approved payment methods available on the platform.

8. Buyer Protection

ELEXBIG is committed to providing a secure shopping experience. Eligible purchases may be covered by our Buyer Protection program where applicable. Resolution of disputes will be handled according to our marketplace policies.

9. Prohibited Activities

Users must not:

• Submit false or misleading information.
• Sell counterfeit, stolen, prohibited, or illegal products.
• Attempt to interfere with the operation or security of the platform.
• Upload malicious software or harmful content.
• Violate the intellectual property rights of others.
• Engage in fraudulent transactions or abuse promotions.

Violation of these Terms may result in suspension or permanent termination of your account.

10. Intellectual Property

All ELEXBIG trademarks, logos, branding, website design, content, graphics, and software are owned by or licensed to ELEXBIG and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content without prior written permission.

11. Third-Party Services

ELEXBIG may contain links to third-party websites or services. We are not responsible for the content, products, or services provided by third parties.

12. Limitation of Liability

To the fullest extent permitted by law, ELEXBIG shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the platform. Our liability is limited to the extent permitted under applicable Nigerian law.

13. Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate any account that violates these Terms, applicable laws, or ELEXBIG policies without prior notice where necessary to protect the marketplace and its users.

14. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on this page with a revised Effective Date. Continued use of ELEXBIG after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email:support@elexbig.com

Contact Page:ELEXBIG Contact Us